【How to use the MERS(109) hotline multi-language services】

◇English, Chinese, Japanese
○ Call 109 and wait until you hear this message: “For English, 中國語,日本語press 1, for other languages please disconnect and call 1345.” If you press 1, you will be instructed as follows: “for english press 1, for 中國語press 2, for 日本語press 3.”Follow this instruction, and you will be connected to an agent who speaks the language of your choice.

◇Other languages
○ Call 109 and wait until you hear this message: “For English, 中國語,日本語press 1, for other languages please disconnect and call 1345.” Follow this instruction, and you will be provided with a three-way interpreting service in the language of your choice. An agent at the Immigration Contact Center 1345 will interpret between the caller and a MERS hotline agent.