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  • A FAQs section is provided for a quick answer to questions you might have.
  • If your question is not answered in the FAQs section, forward your inquiry to the online counseling team.
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QI am unnaturalized marriage-based immigrant. Do I have to report if I move?
A

Foreigners who have changed their place of residence must notify the relevant Immigration Office (city, county, or district) of your new address within 14 days. If you don’t notify, you may have to pay a penalty. 

QMy divorced husband is not paying child support. What can I do?
A

The Child Support Agency supports people to receive child support. For further information, please visit the homepage of the Child Support Agency (www.childsupport.or.kr) or call1644-6621.

QHow can I receive a legal advice service on the phone?
A

The Danuri Call Center (1577-1366) carries out the lawyer’s legal advice service through phone or interview every Tuesday (once a week) in conjunction with the Korean Bar Association.

If you call 1577-1366 for the request in advance, the center will provide the service.


QI can’t speak Korean well. It is difficult to explain in Korean when I go to the pharmacy to buy medicine or go to see a doctor. Can I receive help?
A

If you call the Danuri Call Center (1577-1366), the call center staff, who speaks your language, will interpret to your doctor or pharmacist.

( Service languages: Korean, English, Chinese, Vietnamese, Filipino, Cambodian, Mongolian, Russian, Japanese, Thai, Uzbek, Nepali, and Laos)

QCan a child of multicultural family receive child care benefit?
A

The children aged between 0 and 5 of multicultural family, who use the daycare center, can receive the child care benefit. However, the child care benefit will be differentiated according to the hours staying at the daycare center.

For further information, please contact the Health and Welfare Call Center (129), or the local eup, myeon, and dong community service center in your residential area.

QHow much can I receive for child care benefit?
A

Regardless of the income level, the family can receive child care benefit for infants and toddlers looked after at home. However, the child should not be looked after by other childcare services such as daycare center, kindergarten, or full-day childcare service.

You can find the details on the homepage of BOKJIRO (http://www.bokjiro.go.kr/welInfo/retrieveGvmtWelInfo.do?welInfSno=295).

For further information, please contact the Health and Welfare Call Center (129), or the local eup, myeon, and dong community service center in your residential area.

QFor a marriage-based immigrant who gave birth to a child, is there a public nanny from the same country?
A

The government sends a Korean helper for the mother and the newborn baby according to the income level. The operation status is different for each region. For further information, please contact the relevant community health center.

QHow can I apply for the public nanny service?
A

The application method is different according to the income level. For the request for the government support, the applicant should visit the local eup, myeon, and dong community service center registered on the child’s resident registration to confirm the income type, and register as a user with the homepage and apply for the service.

If you belong to the Ra-type, meaning that you have to pay the entire service charge by yourself, join the membership with the public nanny service (http://www.idolbom.go.kr) online and after the approval of your full membership, apply for the service.


QHow can I find the information about the time extended daycare center?
A

The time extended daycare centers can be searched through the detailed search on the daycare center search menu of the homepage of the Comprehensive Pregnancy and Infant Care Website ‘i-sarang’ (http://www.childcare.go.kr) and the childcare information portal site (http://info.childcare.go.kr).

QHow can I find the nearest daycare center from the home?
A
The daycare centers in the residential area can be searched on the homepage of the Comprehensive Pregnancy and Infant Care Website ‘i-sarang’ (http://www.childcare.go.kr) and the childcare information portal site (http://info.childcare.go.kr).


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